Effective Date: June 28, 2025

Free Shipping Worldwide
At Root Footwear, customer satisfaction is our highest priority. We proudly offer free shipping on all orders worldwide with no minimum purchase requirement.

No Hidden Costs
We value transparency and honesty. The price you see at checkout is the final price you pay. No hidden fees, no unexpected charges and no surprises.

Processing Time:
All orders are processed within 1-3 business days, including careful packaging and quality checks.

Estimated Delivery Times:

• United States: 5-7 business days
• United Kingdom: 4-7 business days
• Europe: 2-8 business days

Reliable Shipping Partners
We partner with trusted courier services including Royal Mail, DHL, and FedEx to ensure your order arrives safely and swiftly.

Order Tracking
Transparency matters to us. Once your order is dispatched, you'll receive:

Order Confirmation Email: Immediate confirmation upon purchase completion.

Shipping Confirmation Email: Notification with your tracking number when your order ships.

Tracking Number: Real-time updates available directly on our, but also the courier's website.

Shipping Disclaimer & Important Information

Delivery Confirmation
Once you receive an email notification confirming your order has been delivered, please check for your package immediately.

If you haven't received your package within 2 days of the delivery confirmation email, contact us immediately at info@root-footwear.com.

If you receive a delivery confirmation email and do not contact us within 5 business days, Root Footwear cannot be held responsible for the order. In such cases, customers will need to initiate their own investigation with the courier service.

Cancellation Policy
Order cancellations are only possible within 4 hours of placing your order.

After this window, orders cannot be cancelled as they are already being processed and prepared for shipment.

However, you always have the option to wait until your order arrives and then decide whether to keep or return it within our 30-day money-back guarantee period.

Returns & Exchanges

30-Day Money-Back Guarantee
You may return any item within 30 days of receiving your order, no questions asked. Contact us at info@root-footwear.com to initiate your return.

Please Note: Return shipping costs are the responsibility of the customer.

Refund Timeline
Once we receive and inspect your returned item, refunds are processed within 5-7 business days. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@root-footwear.com with photos of the damage. We will arrange a replacement or full refund at no cost to you, including shipping.

International Orders

Customs & Duties
For orders shipped outside the European Union, customs fees, duties, or import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in your order total. Please check with your local customs office for more information.

Missing Items
If any items are missing from your order, please contact us immediately at info@root-footwear.com. We will work swiftly to resolve the issue.

Customer Support
Our dedicated support team is here to help with any shipping, order, or product-related questions. Please contact us at info@root-footwear.com. We typically respond within 24 hours during business days.

This policy is effective as of June 28, 2025, and supersedes all previous shipping policies.